Why Choosing the Right Telephonic Survey Partner Matters
In an era where data-driven decision-making is paramount, having a reliable partner for telephonic surveys is crucial. HBG stands out as a top telephone interviewing company, providing unparalleled services across more than 80 countries and in over 20 languages.
Here’s why HBG is at the forefront in the telephonic survey industry:
Unmatched Capacity and Reach
HBG boasts over 120 CATI (Computer-Assisted Telephone Interviewing) workstations, each equipped to handle extensive telephonic surveys. This capacity allows us to conduct surveys efficiently and effectively on a global scale, reaching diverse demographics and industries. Our proprietary database, coupled with access to premium sources like LinkedIn, Zoom Info, and Dun & Bradstreet, gives us a reach to over 1,000,000 professionals. This extensive network ensures that we can tap into the right markets and obtain valuable insights from seasoned professionals across the globe and diversified industries.
Highly Skilled Team
Our strength lies in our people. HBG’s team comprises highly skilled professionals from varied educational backgrounds, ensuring domain-specific expertise in research and data collection. Every interviewer in our team is equipped with strong professional, research and interviewing skills. This high level of expertise ensures that our surveys are conducted with the utmost professionalism and precision and we are able to successfully provide valuable insights to our clients by engaging with experts worldwide.
Process Optimization and Real-Time Monitoring
At HBG, we understand the importance of quality and efficiency and groom the team in a manner that we can generate actionable results. Our process optimization approach enables us to monitor all critical quality aspects real-time, allowing us to take corrective actions immediately if required. Our dedicated qualitative and quantitative teams bring a wealth of experience, ensuring that every aspect of data collection is handled meticulously.
Commitment to Quality
Quality is at the core of everything we do at HBG. We proudly include this aspect as a part of our core values and standout effectively due to this attribute. Our rigorous quality audit process incorporates essential parameters to maintain consistency across all quality aspects. This includes:
• Targeting the right audience in a professional manner to obtain accurate information.
• Clearly explaining research objectives to business professionals to help them gauge an understanding of the research scope.
• Administering research interviews in a courteous and engaging manner to maintain respondents’ interest and work towards making the discussion conversational.
Live Monitoring and Quality Checks
To further ensure the highest standards, 20-30% of our calls are live monitored, and 100% call quality checks are performed on 30 unique parameters. We also validate data points and conduct 100% demographic checks to ensure accuracy and reliability.
Conclusion
HBG’s commitment to excellence through our extensive reach and skilled team to our stringent quality processes positions us as a top telephone interviewing company. We deliver precise, reliable and insightful data that empowers our clients to make informed decisions. Trust HBG for your telephonic survey needs and experience the difference that a top-tier provider can make.
Author
Rochana Sarkar
Rochana Sarkar spearheads the CATI/telephonic research team at our organization, bringing over 12 years of expertise in the market research industry. As an experienced professional, she is actively involved in managing clients and devising effective strategies to deliver projects with precision and quality. In her current role, Rochana manages a large team of professionals. Her exceptional people management skills enable her to drive performance and profitability within the team, contributing significantly to the strategic growth and decision-making processes of the organization. Rochana's dedication to excellence and her deep industry knowledge make her an invaluable asset to our team.